1. Overview
Welcome to OffaBuy, a social commerce platform that connects buyers and sellers for negotiation-based transactions. This Privacy Policy describes how OffaBuy ("we," "us," or "our") collects, uses, and shares your personal information when you use our mobile application, website, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring transparency about our data practices.
2.1 Information You Provide
- Account Information: Name, email address, phone number, profile picture, and account preferences
- Profile Information: Bio, location, seller verification documents, and social media links
- Transaction Information: Payment details, shipping addresses, purchase history, and transaction communications
- Communication Data: Messages, negotiations, reviews, and feedback exchanged through our platform
- Support Communications: Information you provide when contacting customer support
2.2 Information We Collect Automatically
- Device Information: Device type, operating system, browser type, and mobile device identifiers
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
- Location Data: Approximate location based on IP address and precise location if you grant permission
- Log Data: Server logs, error reports, and performance data
2.3 Information from Third Parties
- Social Media: Information from social media platforms if you connect your accounts
- Payment Processors: Transaction data from payment service providers
- Verification Services: Identity verification data from third-party verification services
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Facilitate negotiations and transactions between buyers and sellers
- Process payments and manage orders
- Provide customer support and respond to inquiries
- Verify user identity and prevent fraud
3.2 Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Personalize your experience and recommendations
- Conduct research and analytics
3.3 Communication
- Send transactional notifications and updates
- Provide marketing communications (with your consent)
- Send security alerts and policy updates
- Facilitate communication between users
4. Sharing Your Information
We may share your information in the following circumstances:
4.1 With Other Users
- Profile information visible to other users
- Communication during negotiations and transactions
- Reviews and ratings you provide
- Public posts and social interactions on the platform
4.2 With Service Providers
- Payment processors for transaction handling
- Cloud storage and hosting providers
- Customer support and communication tools
- Analytics and marketing service providers
- Identity verification and fraud prevention services
4.3 Legal Requirements
- To comply with legal obligations and court orders
- To protect our rights and prevent fraud
- To ensure user safety and platform security
- In connection with business transfers or acquisitions
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Use of secure cloud services and data centers
- Employee Training: Regular privacy and security training for our team
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Portability
- Request a copy of your personal data
- Export your data in a machine-readable format
- View your transaction history and communications
6.2 Correction and Updates
- Update your profile and account information
- Correct inaccurate or incomplete data
- Modify your privacy preferences
6.3 Deletion and Restriction
- Delete your account and associated data
- Request deletion of specific information
- Restrict certain data processing activities
6.4 Communication Preferences
- Opt-out of marketing communications
- Manage notification settings
- Control social sharing preferences
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us analyze usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver personalized advertisements (with your consent)
You can control cookie settings through your browser preferences or our cookie consent tool.
8. Third-Party Services
Our platform may integrate with third-party services that have their own privacy policies:
- Payment processors (PayPal, Stripe, etc.)
- Social media platforms
- Analytics services (Google Analytics)
- Customer support tools
- Shipping and logistics providers
We encourage you to review the privacy policies of these third-party services.
9. Children's Privacy
OffaBuy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying in-app notifications
- Updating the "Last Updated" date at the top of this policy
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.